We want you to be happy with your purchase. If something is not right, we are here to help.
Damaged, defective or wrong items
If your item arrives damaged, defective or different from what you ordered, email us at support@trendyfix.org within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or issue a full refund. You do not need to return the item in this case.
Returns for other reasons
You can return unused items in their original packaging within 30 days of delivery. Please contact us first so we can give you the return address. Return shipping costs are paid by the customer. Original shipping costs are not refundable.
Refunds
Once your return is received and checked, or your claim for a damaged item is approved, your refund will be sent to your original payment method within 5 to 7 business days. Depending on your bank or PayPal, it may take a few extra days to appear.
Cancellations
You can cancel your order for a full refund before it ships. Email us as soon as possible with your order number.
Non-returnable items
Opened personal care items (for example hair brushes) and used consumables (for example cleaning tablets) can only be returned if they are damaged or defective.
Contact
Trendy Fix (Individual Entrepreneur Trendy Fix)
7 Ts. Dadiani St, commercial space Nb229, floor 2, Chugureti district, Tbilisi, Georgia
Email: support@trendyfix.org